International sales contracts
We help you prepare the contract: specs, deadlines, Incoterm, payments and penalties.
Suppliers and purchasing
Supplier mediation in China
When there are defects, delays or shortages, distance and language make everything harder. We go to the supplier, negotiate in Chinese and look for a concrete solution.
What's included
Case review
We organize the evidence: contract, quotes, messages, photos and reports.
Negotiation in Chinese
We talk to the supplier with clear arguments and in their language.
In-person visit
If needed, we go to the factory to review the problem and negotiate.
Proposed solutions
Replacement, rework, discount, partial refund or shipping the missing goods.
Follow-up
We follow up until the solution is delivered.
Prevention
We tell you what to change on the next order so it doesn't happen again.
How it works
Tell us the case
Send us the evidence and what you want to achieve.
Analysis
We assess what can be claimed and with which arguments.
Negotiation
We contact or visit the supplier and negotiate.
Agreement and follow-up
We put the agreement in writing and make sure it's honored.
Who it's for
Defective goods
What arrived doesn't match the sample or the quote.
Delays
The supplier misses dates and doesn't answer clearly.
Shortages or mix-ups
Fewer units arrived, or a different model.
Tell us what you need
Frequently asked questions
We reply on WhatsApp with next steps and a no-obligation quote. We work in English, Spanish and Chinese.
Get a quote on WhatsAppDo you guarantee I'll get my money back?
We can't guarantee the outcome, because it depends on the supplier and the evidence. We do tell you honestly how viable the claim is before we start.
Does it help if I've already paid in full?
Yes, although there's more room to negotiate while a balance is still pending or future orders are at stake.
Do you take cases to court?
We focus on commercial negotiation. If the case requires legal action, we point you to a law firm in China.
Related services
Product inspections
During production or before shipment: quantity, finish, function, labeling and packaging, with photos, video and an AQL report. For large orders, daily supervision at the factory.
Dedicated employee in China
A member of our team works for your company from our offices in China: runs your store, buys, follows up with suppliers and receives your samples.